RestoSmile Privacy Policy

INTRODUCTION

Welcome to Restosmile (restosmile.com), operated by Aurora Nutraceuticals Pvt. Ltd. ("we," "us," or "our"). We are committed to protecting the privacy and personal data of our visitors and users ("you" or "your").

This Privacy Policy outlines the types of personal information we collect, how we use and share it, and the rights you have regarding your personal data when you visit our website or interact with us. Please read the following statement to learn about our information gathering, processing and dissemination practices in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable laws in India.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

WHAT IS PERSONAL DATA?

Personal data refers to any information that can be used to identify an individual, either directly or indirectly. This may include details such as your name, contact information, identification number, or any other information that relates to you personally.

You are not obligated to share your personal data with us. However, if you choose not to provide certain details, we may be unable to offer some of our products or services, maintain the expected quality of service or respond to your queries effectively.

INFORMATION WE COLLECT

We may collect personal information to provide and improve our services, enhance your experience, and comply with applicable laws. The information we collect falls into the following categories:

i. Information You Provide Directly to Us

You may provide personal information directly when you purchase our products, use our contact form to submit inquiries or feedback, subscribe to newsletters or marketing communications, participate in surveys, promotions, or contests, or communicate with us via email, phone, or social media. Such information may include:

• Contact details: such as name, email address, postal address, and phone number.
• Demographic information: including age, gender, and interests.
• Correspondence content: The details of your message or inquiry.
• User-generated content: such as reviews or comments you share on our platforms.

ii. Information Collected Automatically

When you visit our website, we automatically collect certain technical data about your device and browsing activity. This may include information such as:

• Technical Data: Your IP address, browser type and version, operating system, device identifiers, and geographic location.
• Usage Data: Details of how you interact with our website, including pages visited, time spent, and links clicked.

We also use cookies and similar tracking technologies to collect usage information and enhance your browsing experience. Further details on our use of cookies are provided under the "COOKIES" section.

iii. Information Obtained from Other Sources

We may also obtain information about you from other sources, including our group companies within the Aurora Nutraceuticals group, trusted third-party partners such as promotional collaborators, market research firms, or data aggregators, and publicly available records or sources as permitted by law.

PURPOSE OR LEGAL BASIS TO USE YOUR PERSONAL DATA

RestoSmile assures you that it will not use your data for any purpose other than as mentioned below:

• i. Purchase and delivery of products and services: We use your information to process orders, complete payments, process payment, to deliver products and communicate with you regarding your orders, deliveries or related customer support queries.
• ii. To improve Services: We use your data to analyse website and service performance, identify and resolve issues, enhance functionality and improve overall user experience and efficiency.
• iii. Advertisement: We may use your personal data to inform you about promotional offers, products, and services that may be of interest to you. We may also process your data to better understand your preferences, interests, and needs, allowing us to tailor our communications accordingly. These communications may take place via phone, email, or chat. You will always have the option to opt out of receiving marketing communications.
• iv. Press Releases and Newsletters: If you have requested to receive our press release(s) or newsletter(s), we will use your name and email address to send these to you. Should you wish to unsubscribe, you may contact us at the details provided below to be removed from the mailing list.
• v. Service-related Announcements: On rare occasions, we may send you service-related announcements that are necessary, such as notifications regarding temporary maintenance or service interruptions. These communications are essential and not promotional in nature.
• vi. Risks Management: We may process your personal data to detect, prevent and mitigate fraud, abuse or other unlawful activities in order to protect the security of our customers, systems, and business operations.
• vii. Legal obligation: We may process or disclose your personal data when required to do so by law, including in response to orders, directions, or requests from judicial, governmental or law enforcement authorities.

COOKIES

i. What are cookies?

Cookies are small text files placed on your device by websites you visit. They serve various purposes, such as enabling certain website functions, analysing visitor sessions and enhancing overall user experience. Cookies issued by our website do not store any personal information. The value stored in each cookie is simply an anonymous identifier and is not linked to any personal data you may provide to us during your visit. If you prefer not to receive cookies, you can disable them through your browser settings. However, please note that disabling cookies may affect the functionality or performance of certain features on our website. Most web browsers allow you to manage cookie preferences through their settings.

ii. How we use cookies?

We may collect technical information such as the type of internet browser and operating system you use, and the pages you visit and interact with on our website. This information does not identify you personally and is used only to analyse site usage and improve user experience. We may also place a cookie on your device to recognize you when you return to our website and to tailor content and services to your preferences. If you choose not to accept cookies, you can disable them in your browser settings or delete existing cookies at any time.

iii. Third party cookies.

Our website may include social media sharing buttons or embedded content from third-party platforms such as Instagram or YouTube. These third-party sites may set their own cookies when you interact with such features. We do not control these cookies, and we encourage you to review the respective privacy or cookie policies of those third-party websites to learn more about their data practices.

SHARING YOUR INFORMATION WITH THIRD PARTY

We understand and value your personal information. It's an important part of our business. We do not sell, rent or lease your information to any third party. However, we may share your personal data with trusted third parties solely for the purposes for which it was collected, or as required by law. All such third parties are bound by strict confidentiality obligations and are required to process your information in compliance with applicable data protection laws. We may share your data with following parties for the purpose described below:

• i. Third Party Delivery and Service of Products: We may partner with third-party vendors to deliver our products and services to the address you provide. These vendors operate as independent service providers and are given only the information necessary to complete delivery or service-related functions. Upon request, we can provide you with the contact details of the third-party vendor involved in your specific transaction.
• ii. Data Storage: We may engage third-party data processors to store and manage your information on secure servers located in India (or such other jurisdictions as permitted by law). These processors act as conduits for data collected, processed, and transmitted by us. In some cases, they may also conduct analytics on data traffic to improve service efficiency, provide fraud prevention and bot management capabilities and support issue resolution or performance monitoring.
• iii. Other Third Party Service Providers: To fulfill your orders and support operations, we may engage specialized service providers for functions such as logistics, postal and email communications, data analysis, marketing assistance, customer support, payment processing, and fraud detection. These entities have access only to the personal information required to perform their respective functions and are contractually prohibited from using it for any other purpose. All processing by such third parties is performed in accordance with this Privacy Policy and applicable data protection laws.
• iv. Within Our Group Companies: We may share your information with our parent company, Aurora Nutraceuticals Pvt. Ltd., and other affiliated entities for administrative, operational, marketing, or analytical purposes. All such entities are bound by internal confidentiality and data protection obligations consistent with this Privacy Policy.
• v. Transfers of Business: In the event that our business undergoes a merger, acquisition, reorganization, or sale of business assets, customer information may be included as part of the transferred assets. However, such information will continue to remain subject to the commitments outlined in this Privacy Policy, unless you provide consent otherwise.
• vi. Legal Obligation: We may disclose your personal data where required to do so by law, or in response to valid legal requests from judicial, governmental, or law enforcement authorities. Such disclosures will be made strictly in accordance with applicable legal requirements and due process.
• vii. Transfers out of India: Whenever we transfer your personal data to countries outside of India in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the DPDPA and other applicable laws. Appropriate contractual and technical safeguards will be implemented to ensure adequate protection of your data.
• viii. Analytical Use: We use analytic tools to understand your use and activities on our website. The privacy practices of these tools are subject to their respective privacy policy. We use anonymous, statistical or aggregated information and will share it with our partners for legitimate business purposes. It has no effect on your privacy, because there is no reasonable way to extract data from the aggregated information that we or others can associate specifically to you.

We will share your personally identifiable information only subject to the terms of this Privacy Policy, or subject to your prior consent.

YOUR RIGHTS AND CHOICES

Under the DPDPA and other applicable laws, you have legal rights regarding your personal information, and we confirm to comply with and on appropriate request would take actions required under law.

LINKS TO OTHER SITES

• i. Our website may contain links to other websites that may collect personally identifiable information about you. RestoSmile is not responsible for the privacy practices or the content of such linked websites.
• ii. We may display interest-based advertisements based on cookies stored on your system. This allows us to understand your preferences and provide you with relevant ads, while avoiding repetitive or frequent ads in your browser. Please note that we do not share your personal data for such advertising purposes.

HOW LONG WE WILL RETAIN YOUR DATA

We will not store the personal data of users any longer than is necessary to achieve the purposes stated in this Privacy Policy, or to comply with laws or regulations. Once it is reasonable to assume that such retention no longer serves its intended purpose and is not required for any legal or business obligations, we will securely delete or anonymize the data.

RestoSmile may retain your transaction data for accounting and taxation purposes in compliance with applicable laws. We may also retain your data to facilitate future transactions or services. However, you may request the removal of your data from our systems, except where retention is required by law for accounting, taxation or other regulatory purposes.

CHANGES IN THIS PRIVACY POLICY

• i. If we decide to change our Privacy Policy, we will post those changes to this privacy statement on the homepage and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
• ii. We reserve the right to modify this Privacy Policy at any time, so please review it periodically. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page.

CONTACT DETAILS

If you have any query, request, feedback or concern on the way we process your personal information you are welcome to contact us or write to us on [aurora@restosmile.com]. Under this policy you may contact our Data Protection Officer, the contact details of which is provided below. We will look into your issue and try to resolve with our best effort.